IT Services
Mission Support
At DocuTeam mission support services means more than just providing personnel and services to operate and manage your daily operations, manage your facility or support your business, acquisition, or procurement functions. It means providing value-added support by bringing discipline-oriented mission support personnel, technology currency, enhanced skill sets, and business process improvements to the client's organization. It also means creating ways to strengthen the cost-effectiveness, productivity, and quality of your facility's operations or information systems resources to enhance your mission. With DocuTeam's value-added mission support services, you get more than support.
Our mission support services include:
- Strategic Planning
- Acquisition Management
- Procurement Support
- Advisory and Assistance Support
- Business Process Reengineering and Work Flow
- Concept of Operations Planning
- Project Planning and Scheduling
- Logistics Planning, Analysis, and Management
- Risk Assessments and Problem Management
- Budget, Cost, Schedule, and Financial Support
- Environmental Management
- Quality Assurance
- Acquisition Security
- Performance-Based Standards, Measurements, and Metrics
DocuTeam's mission specialists are currently supporting several large and small organizations.
Network Engineer & Integration
DocuTeam performs network engineering and integration of IT systems to provide total enterprise systems that meet customer needs. Our integration services result in seamless, complete information systems that provide timely access to management information such as databases, models, applications, tracking systems, schedules, cost models or databases, changes in user hardware requirements, technology upgrades, and other hardware or program needs.
The key to success in supporting the system integration and installation activity lies in the ability to have experience in all types of equipment, technology, and systems, and in their interrelation. DocuTeam has this experience. We have the talent to analyze the specific installation and integration requirements and to develop an acquisition plan, including all microcomputers, servers, LAN media, transceivers, and communications links to remote sites, together with their physical configuration (e.g., memory, processor type), physical location, LAN addresses, and related data. We also ensure that our staff places all elements under configuration control to ensure that they do not change without proper notification and authorization. Our services include:
- Configuration Planning
- Engineering Design
- Hardware/Software Specification, Acquisition, and Maintenance
- Evaluation and Testing of Software and Hardware and Upgrades
- Research Alternative Solutions
- Integration and Installation
- Testing and Evaluation
- Physical Reconfigurations and Modernization
- Configuration Management
- Asset Management and Tracking
To ensure the sucesss of a systems intergration project, teams must follow a disciplined systems approach.
Network Management Assistance
Connecting to the Local Area Network (LAN) or Wide Area Network (WAN) is the easy part. Designing an Enterprise-wide network and keeping it operating at maximum efficiency are the real challenges. DocuTeam provides full range of network management activities, from site surveys and network design to implementation, operation, and administration. With a staff of highly qualified networking specialists and certified engineers, we at DocuTeam understand system availability, user requirements, and information technology. We know what it takes to create and maintain a network that will meet user's expectations. We plan today for your Networks tomorrow.
Our services are specifically tailored to match the client�s requirements. Our full ranges of networking services include:
- Site/User Surveys
- Capacity Planning
- LAN/WAN Design
- LAN/WAN Administration
- Network Monitoring
- Server Management
- E-Mail Management
- User Support
- Hardware/Software Specification, Acquisition, and Maintenance
- Integration and Installation Integration and Installation
- Testing and Evaluation
- Disaster Recovery Planning / Business Continuity Planning
- Physical Reconfigurations and Modernization
- Network Security and Information Assurance
Server Virtualization
Don't let server sprawl and platform dependencies prevent your organization from achieving its goals. Take control of your IT infrastructure and help it reach its full potential by using virtual infrastructure solutions from DocuTeam to:
- Reduce hardware and operating costs by as much as 50% Network Monitoring
- Reduce the time it takes to provision new servers by up to 70%
- Save more than $3,000 per year for every server workload virtualized
With DocuTeam virtualization solutions your IT organization can deliver levels of performance, scalability and availability that are not possible with a physical infrastructure. DocuTeam solutions can help your organization to be able to:
- Avoid planned downtime with live migration of virtual machines
- Enable dynamic policy-based allocation of IT resources with automated load balancing
- Eliminate many repetitive configuration and maintenance tasks
DocuTeam can help your organization leverage these unique capabilities as part of an ongoing strategy.
Desktop Virtualization
Organizations today must support a wide variety of mobile and remote users, from telecommuters and salespeople in the field to call center workers, consultants and contractors. These users access sensitive information assets on a range of equipment, including laptops, thin clients and unmanaged PCs, making it difficult to support end users in a consistent and secure manner.
DocuTeam can help you overcome these and other challenges with desktop management and security solutions based on enterprise desktop virtualization. These solutions offer a number of key advantages over traditional client-server and server-based models by improving:
- Management: Configure, deploy and maintain hardware-independent desktop virtual machines from central locations for simpler management and more efficient desktop provisioning.
- Control: By encapsulating the desktop operating system, applications and user data as a set of files in a virtual machine that can be stored centrally, enable stronger policy enforcement and tighter data security
Most importantly, for end users, DocuTeam desktop virtualization solutions deliver a familiar desktop experience that does not require application sharing, software modifications or user training
Program Management
In every project or task undertaken by DocuTeam, an experienced Program/Project Manager is assigned to directly oversee the project. Working with a complete set of management tools, DocuTeam Program Managers are given the necessary tools to oversee both personnel and the services they provide.
Our Program Management provides the following support:
- Project Management Plans
- Interfaces with Clients and Users
- Project Procedures Development and Maintenance
- Work Breakdown Structures
- Risk Assessments and Problem Management
- Quality Assurance and Control
- Cost, Schedule, and Financial Oversight and Control
- Trend Analysis
- Performance-Based Standards, Measurements, and Metrics
- Configuration Management
- Asset Management and Tracking
DocuTeam's IT program and project managers use the latest tools to effectively manage each of the projects and tasks to ensure that the client's performance-based standards and service level agreements are met.
Consulting Services
With each consulting engagement, we take a business-centric approach, working closely with your execu-tive and functional staff to align people, process, and technology with corporate objectives. By combining our comprehensive infrastructure and application expertise with best practices and proven processes, such as our Network Engagement Methodology and Business Value Justification, we are able to deliver consistent and exemplary results that help improve your business operations and create a foundation for continuous improvement.
VCare ™ - Network & System Management
DocuTEAM’s VCare™ Managed Services provides a comprehensive solution for managing critical IT in-frastructure in order to ensure a consistent, high-level of system availability, performance, and security. By subscribing to the VCare™ Managed Services, your organization gains unprecedented visibility into the service quality and health of technology investments through DocuTEAM’s continuous monitoring of the entire network infrastructure, critical services, and other key components. While proactively managing service availability and performance, DocuTEAM identifies and resolves technical problems before they adversely impact your business operations. In addition, VCare™ Managed Services provides you with a 24.7 Help Desk to support your PCs when an issue arises through DocuTEAM’s redundant call centers.
VBus™ - Disaster Recovery & Online Backup
Preparing for disaster is rarely an enjoyable task, however with proper planning the risk and costs associ-ated with a disaster is greatly minimized. DocuTEAM’s VBus™ service is ideal for small or midsized busi-nesses as well as government agencies. The VBus™ solution provides a onsite network appliance that will provide failover to a virtual server that is being backed up onto our system, the device also encrypts and compresses the bit-level data on your servers and uploads it to two data centers. With our 24x7 service staff monitoring the servers being backed up and robust hosting infrastructure allows our custom-ers to enjoy a robust fail-over solution at a fraction of the cost of do-it-yourself or competing solutions.
Microsoft Exchange Hosting
DocuTEAM's Microsoft Exchange hosting service offers your midsized business a reliable, cost effective, 24 x 7 x 365 managed email solution. Outsourcing Microsoft Exchange hosting services to DocuTEAM allows you to refocus your staff on strategic business initiatives instead of worrying about email. DocuTEAM’s Exchange Hosting is provided via redundant data centers strategically placed across the United States. Our solutions include options to meet stringent NASD, SEC, and HIPAA regulatory com-pliance issues.
The outsourced Managed Microsoft Exchange hosting service by DocuTEAM is ideal for midsized busi-nesses with 5 to 5,000 employees spread across multiple geographic locations around the world. Broad-Spire's outsourced Exchange hosting service offers businesses the following benefits:
Reliability - complex hosting configuration options provide strong email SLAs (configurations up to 99.99% uptime).
High security - firewalls, VPN, SSL, and a multi-layered SPAM/VIRUS solution help keep threats away.
Immediate access to expertise - Dedicated Exchange engineering staff has decades of experience man-aging complex Exchange hosting and extensive experience with the integration of 3rd party applications.
Low, fixed monthly costs.
High degree of flexibility - 3rd party application integration can include on-site and off-site integration for the most robust Exchange hosting solution on the market.
Utility-model of service delivery.
Email is perhaps the most important communications tool used by businesses and end-users expect their hosted email systems to be available all the time, night or day. BroadSpire's Exchange hosting service takes the load off your internal IT staff, while offering 24 x 7 x forever coverage for your managed email services.
Key Features of DocuTEAM’s Hosted SharePoint Services
Team Workspaces
Your Team Workspace is a Web environment focusing on one or more tasks, projects, or documents, such as a product launch, a company rebranding effort, or a new customer. Team members work together on documents, and periodically update copies that have been saved to the Team Workspace site.
Administrators (and team members with “create sub-site” rights) can generate a Team Workspace site from any compatible Microsoft Office 2007 application (Word, Excel, or PowerPoint), or by using a Web browser to access a document list on the SharePoint site.
SharePoint uses document tracking/versioning, helping your team efficiently track and manage document creation and editing. Creating a Team Workspace site with shared attachments enables team members to email a review link to other team members who then have the ability to scroll back to previous versions or retrieve deleted data.
Meeting Workspaces
A Meeting Workspace site is a productive approach to workgroup collaboration. Similar to a Team Work-space site, it enables team members to manage meetings and documents by using Web parts (page components), lists, and document libraries. Using Microsoft Outlook 2007, you can send meeting notices and invitations to team members. This automatically creates a Meeting Workspace, or you can create a Meeting Workspace in your SharePoint site via a Web browser.
You can also create a Meeting Workspace site for recurring meetings so team members can track the progress of ongoing tasks or projects. Your team members can create a site or workspace for collabora-tion on Web pages, lists, and document libraries, or they can create a site to manage a new team or pro-ject, collaborate on documents, or prepare for meetings.
Discussion Boards
Discussion boards provide a forum for topics that interest your team. For example, you can create a dis-cussion board that enables team members to propose and discuss ongoing activities. Each discussion board has icons for starting, sorting, filtering, switching views, or changing designs. Another feature (Web Discussion) enables users to attach comments to specific SharePoint pages or documents.
Surveys
Surveys enable you to poll team members and obtain feedback from anyone with access to the site. Con-figure surveys so users respond to items such as meetings, vendor service, or product releases—and display results graphically.
Notifications & Alerts
SharePoint uses email alerts to notify users of important events and changes to lists, items, libraries, and other parts of the site. For example, users can choose to receive email alerts when a document published in a specific library is modified or deleted, or they can elect to receive immediate, daily, or weekly alerts for content included in the portal site index.
Document Sharing
Users can browse a document library to share documents with team members. Document libraries sup-port features such as sub-folders, file versioning, and check-in/check-out. Using a compatible XML editor, create a form library for your XML-based business reports or purchase orders. Using the search engine, team members query most lists and all document libraries that are on the SharePoint site. They can search the entire site or a single list within the site, or they can search for a particular contact in the Con-tact list.
Announcement, Events, Task, & Contact Lists
Event Lists Using an event list, post information about important dates or copy/link events to a compatible calendar program.
Announcement Lists Use an announcement list to post news, status, and other information, and set expiration dates for the announcement.
Task Lists Use a task list to assign a task to a team member, specify its priority/due date, and indicate its status and progress. Users view individual tasks assigned to them, as well as tasks assigned to other team mem-bers.
Contact Lists Contact lists enable team members to have access to telephone numbers, email addresses, or street ad-dresses of clients, partners and vendors. Copy contact information in the address book to or from a con-tact list. This requires a compatible address book program such as Outlook 2007 or Internet Explorer 7.0.
Picture Libraries
Store photos and graphics in picture libraries, and enable users to view images as thumbnails, filmstrips, or standard files. A picture library enables you to create a repository of corporate and product logos and images to standardize corporate images, and simplify the daily operations of team members.
Administration Tools
Windows SharePoint services assist site administrators in the following areas:
- Block specific files from document libraries to prevent suspicious files from being uploaded to the server
- Link a document library with a public folder (based on Microsoft Exchange 2007) to store documents attached to email messages
- Add users to a site and enable access to specific sub-sites
- Specify permission to enable only specific users to change a list
- Support regional settings such as language, time zone, currency type and international calen-dar formats
- “Help” features available on every screen
Site Usage Tracking
Inactive sites occupy space on your server/account, so use this feature to view information to determine how many users visit each site. By establishing a time limit for inactive accounts, you automatically pro-vide site owners with a confirmation link to confirm that their sites are in use, or you can automatically de-lete unconfirmed sites. This feature lets administrators control the number of unused Websites on your server/account.